Our shop was started in 2003; several years in mail-order business provide for guaranteed customer satisfaction. We know how important it is for a brand to be reliable. That is why we do our best to make you feel satisfied with your shopping results. Thank you for trusting us.
Currently our shop is the second leader in online lingerie sales in Poland. Every month our customer database grows with over 3 000 new customers satisfied with our services.
Our mission is to make your online shopping at intymnie.co.uk a pure pleasure. That is why we aim for our customers to receive their parcels of any type of products on the next day after order placement.
The team of en.heppin.com
Matterhorn Moda Sp z o.o.
tel. +48 324 457 210: +48 509 897 343
Adres korespondencyjny: ul. Katowicka 51
VAT EU: PL 8961552779
Matterhorn Moda Sp z o.o. ul. Katowicka 51 41-400 Mys�owice
Log in to the shop and click "My Account". The Customer Panel site will appear where you can find the list of all your orders and their completion status.
Please contact shop service in the case of doubts.
Financial statement is the state of your account in our shop; it is shown in customer panel. It includes a list of payments you made which were registered in our account. The information on your payment is entered into our system manually by shop personnel. Therefore the information on payment made by bank transfer does not appear there immediately. If you wish to make payments due, use the Moneybookers button and pay to our company account (the account data is available under the Contact site). In case of positive balance (for some reason there is an overpayment) you can use these resources for future orders or have your money returned. You can do it by logging in to your account.
The list of all your orders is available in the customer panel.
Any time you can click on a given order and check the details of your order.
To replace a product with another size or model, send it to the shop together with the attached specification and/or bill, in the original package, with labels intact and without any visible signs of wear.
The value of goods sent back to the shop will be returned without transport costs to your account at en.heppin.com.
In the meantime or after we receive your parcel, place another order of products you like.
- The new order will be sent to you after we receive your return and the amount for shipping costs. Make sure you do not forget to pay the additional cost of posting of the products you want to have replaced.
Note!!! If you are replacing articles covered by a reduction, discount, or temporary special offer, they will be covered by that same special offer, reduction or discount in the new order, unless the time of such a special offer, reduction or discount has expired.
Each replacement or complaint is treated as order return and, depending on its cause, the costs of these articles will be sent back to your account at en.heppin.com or they will be returned with the shipping cost (there and back) in the event of complaint concerning faulty articles or articles inconsistent with your order.
You can return goods without stating the reason within 10 days from the date of the receipt of your parcel. The goods being returned must be intact and bear no visible signs of wear; they must be included in the original packaging, with labels intact, and purchase confirmation bill or its photocopy. The money for the goods being returned will be registered in your account at en.heppin.com. You can use it for later orders or demand to have it returned to a given account number or Moneybookers account. Return reports are closed within 7 days. To have your money returned, log in to your account in our shop and use the option of "Overpayment Return".
Products sent back must be well-packed (stiff box). Goods damaged during transport due to bad packaging will not be accepted.
- See our offer while viewing thematic categories.
- Find your size and favourite colour by using the filter feature on the left side.
- If you find a product interesting, click its image to see the details.
- Choose your size and add the product to your basket.
- You can get back to viewing our offer or order products from the basket view.
There is no special need to confirm your order. If you found a mistake in the order confirmation, please contact the shop service to correct it.
We send most of our products within 24 hours from the moment of ordering. To check if the product you like can be sent within one day, enter the product\'s site and see the „Availability” tab.
Processing time is the maximum time from the moment of ordering to the moment of posting your parcel (calculated only as business days).
In the event of ordering more products, the order will be sent after all products are collected.
en.heppin.com accepts payments with:
Moneybookers you can pay with the resources on your Moneybookers account or by credit card
standard wire transfer, you will receive your transfer data in the order confirmation
Processing time is the maximum time from the moment of ordering to the moment when your parcel is posted (calculated only as business days).
In the event of ordering more products, the order will be sent when all products are collected.
To estimate the time of parcel delivery you should consider product availability and the time of delivery dependent on the courier you selected:
On the territiory of Poland:
On the territiory of the European Union:
Shipping cost depends on the value of your order, payment method, destination country and a courier chosen.
A complete table of costs is available at
All products are covered by the producer\'s, importer\'s or seller\'s warranty, effective for 12 months in the territory of the European Union.
Any consumer holds the right to return the goods ordered without stating the reason therefor by way of agreement termination within 14 days from the date of delivery.
Goods returned in that mode will be accepted on condition that they are sent back in the original, intact packaging, with its complete content, and the product itself is not damaged nor it bears any visible signs of wear.
en.heppin.com has been appreciated by 90 000 customers from Europe. Every month our company completes several thousand of orders. We do our best to provide our customers with highest service quality.
Choose reliable sellers when shopping on the Internet. Shop at en.heppin.com
To check if your order was sent, log in to your account in our shop.
Intymnie.co.uk sends an order with DPD courier mail. To check the current location of your parcel, go to http://dpd.com and enter the number of your bill of lading if you chose the courier option. You will find the number of your bill of lading in the customer panel or in the email confirming that your parcel was sent.
In the case of shipment by Polish Post, en.heppin.com is not able to check the location of parcels posted. Standard delivery time in the European Union is 3-7 business days. To check if your parcel has arrived in your post office, please contact your local post office after that time, counted from the moment of postage.
Our shop has no influence on the time of parcel delivery. However, you can try and contact your courier individually. The phone number of your courier can be obtained from a local branch of any courier company. You can find the list of branches at dpd.com
There is no such possibility in the case of delivery by Polish Post. You can only collect your parcel in person from a post office.
The time of availability is revealed under the "Availability" tag of each product. You can check the time of posting of the given product. We do our best to make most of our products available straightaway.
Remember to state your correct phone number and email address while placing your order.
You received the account data in the order confirmation email (if you chose the option of advance payment). If that email did not reach your inbox, please send the money (including possible shipping costs) to the following account:
Account no. / IBAN: PL95864200152026500056060002 (EUR)
Swift / BIC: POLUPLPR
Title: Your name and surname/order No.
Matterhorn Moda Sp z o.o.
41-400 Myslowice, ul. Katowicka 51, Poland
Yes, en.heppin.com uses the Moneybookers service which enables you to pay by credit card. The security of transactions No information concerning your card is stored in our system. All actions take place in the Moneybookers system and the transaction is encrypted with 128-bit key, being completely secure.
You might have stated a wrong email address while ordering or the message did not reach you due to technical problems. Don\'t worry. You can retrieve your password through the password reminder system available on the log-in site. Having logged-in you can see your order and the status of its completion. In case of problems retrieving your password and access to the Customer Panel, please contact shop service.
No. The price shown next to a product does not include shipment costs. These are available at "Shipment Costs".
Some shipment costs are free on condition that the order is of a certain minimal value.
Our shop requires your browser to enable cookies. Make sure that your browser is not blocking them for our site.
Use the password reminder option available at the log-in site. If you still have problems, please contact shop service.
Customers who purchased this product may comment on other products. That is why the opinions are reliable and you can trust them.
You can sometimes find our vouchers on the Internet and in marketing materials. They are one-time discounts of certain amount which can be used by ordering from our shop.
How to use a voucher?
Enter your voucher number into the order form in the field VOUCHER OR DISCOUNT COUPON . If it is active, you will see the amount which was deducted from the value of order in the order summary. If that voucher had been used before, after address data is accepted, an alert will appear informing that the voucher was already used and you can retry with another voucher.
What are the limitations?
You can use only 1 voucher with one order. Orders for which vouchers were already used cannot be merged.
How do I know the value of a voucher?
Sometimes we distribute vouchers and state their value. Sometimes, however, we make a list of vouchers available in the course of special offer, without stating their value. The value of such a coupon can be checked in the ordering form.
The status of your order completion can be checked in the Customer Panel available after logging in to your account at en.heppin.com If you forgot your login or password, use the password reminder function at the log-in site.
At the moment when your order is posted, en.heppin.com sends you an email and a SMS (if you stated your mobile phone number).
You can pay for your order directly after you place it or later, logging in to your account at en.heppin.com.
Available methods of payment include: Moneybookers transfer, wire transfer or credit card transfer.
An email will be sent to you at the moment of payment registration by our shop service. You can also check if your order was paid in the customer panel.
After an order is placed but before it is posted, the only person to make changes in it is a shop service member. To ask for changes in your order, contact our service by email or phone.
After an order is placed and before it is posted, the only person to make changes in it is a shop service member . To have your order cancelled, contact our service by email or phone.